Privacy Policy
Your Privacy is Our Priority at TCVIP
At TCVIP, protecting your personal data is of utmost importance to us. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to secure it. By using our platform, you agree to the practices described here. If you disagree, please stop using our services immediately.
For any privacy-related questions, contact our Customer Support team.
1. Information We Collect
1.1. Personal Information
We collect the following details to provide and enhance our services:
- Full name
- Phone number
- Email address
- Date of birth
- Payment information (e.g., card or wallet details)
1.2. Usage Data
We track platform usage for better performance, including:
- IP address
- Browser and device type
- Time spent on the platform
- Pages visited
1.3. Transaction Data
We maintain a record of deposits, withdrawals, and other transactions for auditing and security purposes.
1.4. Cookies and Tracking
Cookies are used to remember your preferences and enhance your experience. Refer to Section 6 for more details.
2. How We Use Your Information
2.1. Account Management
Your data is used to create and manage your account, including facilitating deposits, withdrawals, and bonuses.
2.2. Customer Support
We use your information to address and resolve issues quickly.
2.3. Platform Enhancement
Usage data helps us improve features, resolve technical problems, and optimize user experience.
2.4. Promotions and Updates
With your consent, we may send you notifications about special promotions, updates, or events. You can opt out at any time.
2.5. Compliance and Security
Your data is used to comply with legal requirements, detect fraud, and prevent unauthorized access.
3. How We Protect Your Information
3.1. Data Encryption
All personal and financial information is encrypted to prevent unauthorized access.
3.2. Secure Payment Processing
Transactions are conducted via trusted and secure gateways.
3.3. Data Retention
We retain your data only as long as necessary for providing services or meeting legal obligations, after which it is securely deleted.
3.4. Restricted Access
Only authorized personnel can access your information, and they adhere to strict confidentiality guidelines.
3.5. Security Audits
4. Sharing Your Information
4.1. Service Providers
Your data may be shared with trusted partners such as payment processors or marketing services.
4.2. Legal Obligations
Data may be disclosed if required by law or regulatory authorities.
4.3. Consent-Based Sharing
We will not share your data for marketing purposes without your explicit consent.
4.4. Business Transfers
If TCVIP merges or is acquired, your data may be transferred to the new entity.
4.5. Fraud Prevention
Information may be shared with law enforcement to combat fraud and illegal activities.
5. Your Rights and Choices
5.1. Access and Update
You can view and update your data at any time via your account settings.
5.2. Data Deletion
Request data deletion by contacting Customer Support.
5.3. Marketing Preferences
Manage your preferences for promotional emails and notifications through your account settings.
5.4. Cookie Control
Adjust browser settings to control cookies. Be aware that disabling cookies may affect platform functionality.
5.5. Withdrawing Consent
You can withdraw consent for specific uses of your data by contacting us.
6. Cookies and Tracking
6.1. What Are Cookies?
Cookies are small data files that store your activity and preferences.
6.2. How We Use Cookies
We use cookies to:
- Keep you logged in
- Remember your settings
- Analyze platform performance
6.3. Managing Cookies
You can control cookie preferences through your browser settings.
6.4. Third-Party Cookies
Some cookies are set by third-party services like payment processors and analytics providers.
6.5. Tracking Technologies
We may use tools like web beacons to understand email and notification engagement.
7. Third-Party Services and Links
7.1. External Links
We are not responsible for the privacy practices of third-party websites linked on our platform.
7.2. Payment Providers
Review the privacy policies of payment providers for details about their practices.
7.3. Analytics Tools
Analytics tools help us monitor platform performance and user activity.
8. Handling Data from Minors
TCVIP is for users aged 18 and above. We do not knowingly collect data from minors. If such data is identified, it will be deleted promptly.
By using TCVIP, you confirm that you’ve read, understood, and agree to this Privacy Policy.
9.1. Updates
This policy may be revised to reflect changes in laws or services.
9.2. Notification
Significant updates will be announced via email or platform notifications.
9.3. Staying Informed
Review this policy periodically to stay informed about changes.
9. Changes to This Privacy Policy
10.1. Contact Support
For privacy-related concerns, contact Customer Support.
10.2. Escalation
Unresolved issues can be escalated to the relevant data protection authority.
10. Dispute Resolution
For questions or concerns about this Privacy Policy, reach us via:
- Email: [email protected]