Refund and Cancellation Policy
Your Guide to Hassle-Free Transactions on TCVIP
At TCVIP, our goal is to provide a smooth and enjoyable gaming experience. However, we understand that sometimes issues may arise during transactions. This Refund and Cancellation Policy outlines the circumstances under which refunds or cancellations may be processed and provides steps to address concerns.
By using our platform, you agree to these terms. For assistance, please contact our Customer Support team.
1. General Guidelines for Refunds and Cancellations
1.1. Non-Refundable Deposits
Deposits cannot be refunded once processed unless there is an error or duplicate payment.
1.2. Bets and Bonuses Are Final
Placed bets and used bonuses cannot be refunded unless a technical issue impacts gameplay.
1.3. Duplicate Charges
If your account is charged multiple times for the same deposit, refunds will be processed upon verification.
1.4. Refund Timeframe
All refund requests must be submitted within 7 days of the transaction date. Late submissions may not be considered.
2. Situations Eligible for Refunds
2.1. Duplicate Transactions
If you are charged more than once for the same transaction, the extra amount will be refunded after confirmation.
2.2. Failed Deposits
If a payment is deducted from your account but does not reflect in your TCVIP balance, you can request a refund by providing proof of the deduction.
2.3. Unauthorized Transactions
If a transaction is made without your consent, we will investigate the claim and issue a refund if it is valid.
2.4. Game Interruptions
Technical errors that disrupt gameplay or winnings may result in your balance being adjusted.
2.5. Bonus Errors
If a bonus or promotion fails to apply due to a system issue, we will either credit the bonus or adjust your balance.
3. How to Request a Refund
Step 1: Contact Support
Reach out to Customer Support via email or live chat. Provide your username, transaction ID, and a description of the issue.
Step 2: Submit Evidence
Attach screenshots, receipts, or bank statements to support your claim.
Step 3: Review Period
Our team will review your request within 3 to 5 business days. If additional details are required, we will contact you.
Step 4: Notification
You will be informed of the outcome via email. Approved refunds will be sent to the original payment method.
Step 5: Processing Time
Refunds may take 5 to 7 business days to appear in your account, depending on your payment provider.
4. Canceling Transactions
4.1. Deposit Cancellations
Once a deposit has been successfully processed, it cannot be canceled. Verify all details before confirming a payment.
4.2. Withdrawal Cancellations
Pending withdrawals can be canceled from your account dashboard. Withdrawals already processed cannot be reversed.
4.3. Verification Requirements
Incomplete verification may delay or cancel withdrawal requests. Ensure your account is fully verified to avoid such issues.
4.4. Expired Withdrawal Requests
Withdrawal requests that are not completed within 7 days may be canceled automatically. You can resubmit a new request if necessary.
4.5. System Errors
Transactions affected by system glitches will be canceled, and funds will be returned to your account.
5. Resolving Disputes
5.1. Submitting a Dispute
If you disagree with a refund or cancellation decision, you can file a dispute by contacting support with all relevant details.
5.2. Timely Reporting
Disputes must be reported within 7 days of the transaction. Delays in reporting may result in your dispute being declined.
5.3. Review Process
Our team will investigate disputes thoroughly and respond within 10 business days.
5.4. Final Decision
The decision made by our team is final and cannot be altered.
5.5. Further Escalation
If you are not satisfied with the resolution, you may escalate the matter to the appropriate gaming authority.
6. Handling Technical Issues
6.1. Game Crashes
Bets affected by game interruptions or crashes will be refunded.
6.2. Scheduled Maintenance
Refunds are not provided for downtime due to planned maintenance. Notifications are sent in advance for such events.
6.3. Interrupted Bets
Bets placed during interrupted game sessions will be canceled, and funds will be returned to your account.
6.4. Payment Failures
If a payment fails but funds are deducted, contact support for immediate investigation and resolution.
6.5. Major System Errors
In rare cases of significant technical issues, gameplay may be paused, and affected transactions will be refunded.
7. Tips for Avoiding Transaction Issues
- Double-Check Details: Always verify payment and withdrawal information before confirming transactions.
- Complete Verification: Ensure your account is fully verified to prevent delays or rejections.
- Understand Promotions: Familiarize yourself with bonus terms to avoid misunderstandings.
- Act Quickly: Report issues as soon as they occur for faster resolution.
Secure Your Account: Protect your login credentials to avoid unauthorized transactions.
Contact Us for Assistance
Our support team is here to help 24/7 with any refund, cancellation, or transaction-related concerns.
- Email: support@tcvip1.com
- Live Chat: Accessible via the website or app
Acknowledgment
By using TCVIP, you acknowledge that you have read and agreed to this Refund and Cancellation Policy. We encourage you to review these terms regularly and contact us if you have any questions.
Learn more about our Privacy Policy.